ESC

Support

Getting Help

If you run into issues or have questions:

Common Issues

"401 Unauthorized"

Your API key is missing or invalid. Double-check: - The key is included in the X-API-Key header - There are no extra spaces or line breaks in the key - Your subscription is active

"429 Too Many Requests"

You've hit your rate limit. See Rate Limits for details on your plan's limits and how to handle them.

"504 Gateway Timeout"

The upstream service (DNS resolver, target website, etc.) didn't respond in time. Try: - Increasing the timeout parameter if the endpoint supports it - Retrying after a brief delay

Unexpected Response Format

If you're getting HTML instead of JSON, check that: - You're hitting the correct base URL (the toolkit subdomain, not toolkitapi.io) - The Content-Type: application/json header is set for JSON endpoints

Bug Reports

If you believe you've found a bug, email us with: 1. The endpoint URL you called 2. The request body (redact your API key) 3. The full response body and status code 4. The timestamp of the request

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